Frequently Asked Questions

 By definition, hoarding is a pattern of behavior that is characterized  by the excessive acquisition of and inability or unwillingness to  discard large quantities of objects that cover the living areas of a  home and cause significant distress or impairment. Compulsive hoarding  behavior has been associated with health risks, impaired functioning,  economic burden, and adverse effects on friends and family members. When  clinically significant enough to impair functioning, hoarding can  prevent typical uses of space so as to limit activities such as cooking,  cleaning, moving through the home, and sleeping. It can also be  dangerous if it puts the individual or others at risk from fire,  falling, poor sanitation, and other health concerns.  

 Unlike other companies who prey on and take advantage of the families  and other caring members affiliated with the Hoarder, the founders of Hoarding Fix  have been in existence for nearly 20 years, and founded  their business on one very simple premise, “helping first” and doing  business second. Our number one goal is to help people get their lives  back and begin the process of moving forward.  

 Absolutely Not! When you contact  Hoarding Fix inquire about our  services or to request a NO COST, NO OBLIGATION site visit, whether or  not you contract Hoarding Fix to perform any services at the  hoarding residence, Hoarding Fix will never share any information or  knowledge about this with anyone. It is a confidential and classified  matter.  

 Yes. Hoarding Fix offers a regularly/routinely scheduled maintenance  program in whereas we will come back to the hoarding residence after  the initial cleanup and perform follow up services to ensure that the  residence remains in the manner in which it was upon completion of the  original hoarding cleanup. 

 Yes. While the original hoarding cleanup will result in the removal of  all necessary/requested items, the hoarding residence will still be in  need of a thorough and detailed cleaning, due to the effects caused by  the original hoarding situation. Hoarding Fix does offer a detail  cleaning program to remedy this concern.  

 Hoarding Fix separates itself from other hoarding cleanup companies in a variety of ways such as we do not give a “Blind” inflated estimate over the phone. When contacting Hoarding Fix, a hoarding specialist will schedule a NO COST, NO OBLIGATION site visit to the hoarding residence, to provide an accurate estimate and scope of the work being requested to be performed. Ask yourself this question, if your vehicle wasn’t running correctly and you called a mechanic and asked how much it would cost to fix it, and he gave you a price without looking at or inspecting the vehicle first, would you really trust him to perform the work? Also, Hoarding Fix will not pull a “bait & switch” quote, meaning we will not quote you a lower price before beginning the cleanup, and then upon concluding the work performed, inform the client that due to a variety of issues, the price has increased (usually substantially). Additionally, unlike other hoarding cleanup companies, we are truly a “local” company. Other companies provide a toll-free phone number for you to call them, and when you contact them, they are an out of state call center who simply subcontracts out some part-time handyman/cleaners to come to your residence and clean. They are usually not hoarding specialists, nor are they trained professionals. Many times, the contracting company does not even know the subs they have hired. Would you want strangers who have not been properly vetted or trained to come to your home and rummage through your personal belongings? This also means that Hoarding Fix can respond to a hoarding cleanup request immediately. Another aspect of Hoarding Fix which separates us from others is the fact that we have trained professional family therapists who specialize in this area of expertise. The family and loved ones of our clients have found this amenity to be extremely helpful throughout this most sensitive and emotional of times.